how can we help you?
I AM A
COACH / MANAGER
looking for a better way to stay on top of my classes and run events
I AM A
looking for a better way to operate our club and look after our members
I AM A
looking for a better way to manage and run our tennis centres
So many times we see that people are close to getting great results but because it’s new and you need to spend a bit of time up front to set your self up for success it often doesn’t happen. It doesn’t happen for a variety of reasons.
Quite often its a lack of confidence in IT, too many projects on the go and not enough people to go around and even though the ultimate result of successful implementation is that resources will then be freed up , it doesn’t happen! To help overcome this stumbling block, inertia, etc. we offer a complete ‘done for you’ service.
This means that we will set up your database, events, classes, court booking system, etc.., whatever it is that you need. Then we work with you to ensure the systems are being used by either yourself or trained staff or even if you want us to run everything for you.
We know that once you start using Tennisboost systems you will keep using them because of the obvious benefits so if for whatever reason you would feel more confident with us setting you up so its ready to go, monitor or even run them for you on an ongoing basis, then contact us and chat about your specific circumstances. Or you can just start with Tennisboost Support and we give you the answers you are looking for.
A. By remote management using Tennisboost systems
Many centres are left un-attended for large parts of the day and some centres have no one present at all. That currently means that centres often have convoluted and limited systems to try and give access to those who want to play. It might involve a phone call to a coach or they might have to call into the local shop for the key. Either way its an out dated process that works poorly at best. So the challenge that Tennisboost systems address is how to make the centres maximise their income with minimal overheads and supervision.
The best way to run these courts remotely is t0 invest in the Court Booking Manager which lets customers book and pay for their courts online 24/7. Using Tennisboost technology you can then invest in automatic gates that open according to the code issued by the Booking Manager and have the lights switch on automatically in line with the booking. As a final check you can also have the courts monitored remotely while all this is going on, ensuring a level of security is also present.
All of this advice is available at Tennisboost Support so these two products will get your missing income and lost opportunities sorted.
At up to 60% cheaper to run its a no brainer provided you can wear a slightly higher acquisition cost. Other benefits include the retention of brightness over time so replacements do not show the other lights how much they have lost over time.
Also a big advantage is that they do not get hot and there is no warm up or warm down time.
This means lights can come on when a court is booked and turned off when it is finished saving an average of 15mins each side of the booking that is normally wasted power.
So the arguments are strong but they need to be balanced against the practicalities of your own centre.
If you want to get ahead of the curve here take on Tennisboost Support and we will guide you to the best options to suit your situation.
Digital currencies, instant settlements, different platforms and so on are all here now, yet the average tennis centre often doesn’t have mobile payment solutions or even a properly segmented cash till. Of course it’s horses for courses and the average tennis customer currently doesn’t need much more than cash or credit card, but even then the key question to ask is how easy is it for customers to pay you.
And having paid you how easy does does payment integrate with your accounting system. Even a visit to your local farmers market will see someone take a payment on their phone and seamlessly send you an emailed receipt in seconds. Accounting systems like Zero or Quickbooks are geared for this and will automatically recognise the payment and part reconcile it into the right category of income or expense. All this means a lot of time saved and an improved customer experience.
If you want to get ahead of the curve here take on Tennisboost Support and we will guide you to the best options to suit your situation and get you to the front of the queue for payment collection rather than chasing it up down the track.
Lots of considerations here. There are the current and future demographics, future growth, court surfaces, layout, hot shot courts, pro shop, multi use options? These are just some of them and then when you have it sorted you need to make sure you have the right management model in place.
These are just some of the aspects to be worked through and with so much money at stake you need to be confident that the assets you have on the ground are the correct ones, they match the aspirations and capacity of your community and they have a maintenance plan that keeps them in top notch condition.
If you need to know the best court configuration according to your communities needs or the right fencing options, how many years are left on your existing surfaces, what sort of lighting should you put in or upgrade to, or any question relating to maximising your developments then subscribe to Tennisboost Support. We will help you with some general advice and if you want specific help on detailed plans we can help you there too.
There are still centres who leave the key at the local shop or even worse do not have a key and people are just jumping on the court and playing for nothing. It’s not smart, its not fair, it’s costly and it’s not appreciated, even by those transgressing.
An online court booking system that let’s customers book and pay 24/7, provide security codes, turn lights on and off at required times and remove the need for you to be there is the minimum standard system you should be looking at.
Combine this with security cameras providing remote management control and features enabling you as a council to block book courts, offer discounts at specific times or to club members, etc. and you are now approaching the best systems around that will maximise the income possibilities this lucrative aspect has. Of course it also needs to affordable and pay for itself many times over.
Tennisboost’s Court Booking Manager has all this and more.
It’s certainly not a case of ‘build it and they will come’. No one wants a white elephant.
So there are a couple of major things in the mix here.
First of all there are the hard assets themselves, the courts, the fences, the lighting, the car parks, the clubhouse facilities, etc. Then there is the question of alternative use or multi function options and also the management model that is best going to take care of them and provide the best community service.
These answers are more easily found by subscribing to Tennisboost Support where we can help you with advice on any aspect of running a successful tennis centre. Once you have have a general overview of what will work best for what centre we can save time and money in helping you move there quickly. If its detailed answers, a summary of options, an assessment of your asset infrastructure and comprehensive reports to recommend courses of action and support your decisions we can talk to you about that too.
Subscribe to Tennisboost Support now and we will help you sort it out now.
You are members of a volunteer committee who have busy lives and can devote varying amounts of time to the tennis club, some more than others.
You are charged with the responsibility of looking after your facilities but you can’t be there as often as you like so how do you know whats going on?.
You can’t keep running down to the courts every time someone wants lights on for a court booking or to unlock the gates. Sadly this is why many courts just forgo the income from court bookings, they simply cannot monitor it effectively and people just walk on and start playing.
Remote management is the answer. We have systems that allow you to automate this process, from taking the booking to issuing the entry code, to turning the lights on and off. We can even set you up so that you can monitor the courts from your lounge chair and check that everything is in order with a visual check.
All of this works in an integrated system that like the rest of the Tennisboost products operates in a cloud environment so you can do all this from anywhere, even the Bahamas if you like.
Subscribe to Tennisboost Support and we will show you how to do all of this at a fraction of what you might think or been told.
Whether its renewing memberships, ensuring family discounts are applied properly, passing on lower court hire rates to members or complying with industry requirements like those issued by Tennis Australia there is a lot of chasing up to do. Renewals can take forever to bring in and particularly challenging for a volunteer committee and in particular the secretary or treasurer to find the time to put the pressure on.
Member Manager makes this much easier. It ensures there is one accurate database, it has all the features you need to comply and stay on top of the finances, it categorises everybody properly and it has an automatic renewal system that takes out a lot of the drudgery in follow up communications.
In exchange for favourable rental deals councils are often expecting that committees are taking their responsibilities in maintaining the courts seriously which usually means raising funds and spending them wisely. Whether it be from operator rents, members fees or external loans or grants, there is an obligation to get as much bang for your buck as possible.
This means having a program in place that budgets for future repairs and replacements and is in line with the centres long term development plan. After all, it would be pointless resurfacing courts if in a year or two if they were slated for redevelopment as hot shot courts.
Do you know how many years are left on your existing courts?, how and when will the nets be replaced, when will you switch to LED lights and how will you pay for it? These are just some of the questions we can help you with. One of our most common tasks is to conduct an asset audit on a centres infrastructure which budgets timeframes and dollars and comes with a plan to fund it all. Make sure you are on top of this and that your duties as a committee are being properly discharged. The easiest way to get our help on this is to subscribe to our Tennisboost Support where we can help you sort through these questions with some practical answers that might surprise you.
Even when we use things like google drive to help share and organise information we still have to know where to go and what to search to find what we want.
One thing that really helps this process is having a dashboard. A dashboard that contains all the areas we need to access in one spot so we can see at a glance where we need to go.
What you will find with Tennisboost products is that they all sit on a dashboard that forms an integral part of your website. No matter which task you are trying to do its only a click or two away. The problem with external third party apps like spreadsheets or word programs is that you have to leave your system to go and seek the information. Then when you find it, you realise its not integrated with your database, so already you are up for double handling information and run the risk up having some of it out of date or misplaced leading to more work in trying to align everything.
You will love the simplicity and access a dashboard comes with and like Tennisboost membership it comes free with the purchase of any of the Tennisboost products.
Normally you would seek advice on how best to structure your business from your accountant or business adviser and we certainly believe that is the smart way to go about it.
What value we can add here though is to see what has proven to work for some as a potential model for yourself. Without going into details here we would suggest making this decision on the basis of ‘ begin with the end in mind ‘. The reason we do this is that its not just a question of tax efficiency, asset protection or income allocation, its also about an exit strategy.
Some business structures are ideally placed to help you maximise your returns and help find you buyers as well as address the considerations above. the last thing you want is to find your self grinding out your time on court and then struggling to find a way to cash out your efforts. What are the key considerations when structuring an arrangement with your club? How much is your business worth? How protected are you? How easily can you sell your business? These are just some of the questions we can help you answer.
It’s an often overlooked aspect of running a tennis centre but it’s a critical one that leaves a lot of operators wishing they had put more thought into structuring their affairs. Like marketing, it can be easy to do but very often it gets pushed to the back of your mind and it’s therefore easy not to do.
Take positive action now and get Tennisboost Support to help you sort through these options.
They range from public owned and club run to private ownership and privately run to a mix of public and private. A common model is public owned ( council run ) with a club operating under a lease arrangement who then sub lease to a coach with a mix of operational responsibilities.
As you might appreciate you can have any mix of obligations within these structures, but what is becoming clearer than ever is the need for a community return on assets. Traditionally it was enough for a council to issue a peppercorn rental to a club on the proviso that they took responsibility for maintaining the courts assets and grew its player base.
Today that is rarely enough with Councils often looking to provide multi use facilities at commercial rents on the real estate putting volunteer organisations under more and more pressure to maintain their obligations. It’s clear a more professional model is emerging to cope with this change in expectation.
Tennisboost Support can help you sort through these options. We deal with these scenarios every day of the week and councils looking for help on assets / lease / security / operational issues is one of our busiest areas of advice.
Often we act as ‘the honest broker’ in reducing the conflict and stress that can arise with these often difficult and protracted negotiations.
Grab Tennisboost Support and we will help you sort it out now.
As you might appreciate you can have any mix of obligations within these structures, but what is becoming clearer than ever is the need for a community return on assets. Traditionally it was enough for a Council to issue a peppercorn rental to a club on the proviso that they took responsibility for maintaining the courts assets and grew its player base.
Tennisboost Support can help you sort through these options. We deal with these scenarios every day of the week and committees looking for help on assets / lease / security / operational issues is one of our busiest areas of advice.
If you find yourself with an uncertain future or need some clarity about the operational role you have at your club grab Tennisboost Support now and we will help you sort it out now.
Tennisboost Support can help you sort through these options. We deal with these scenarios every day of the week and coaches looking for help on lease / security / operational issues is one of our busiest areas of advice.
Q. Want to know how to pay for all the Tennisboost systems you need?
A. Get one good Sponsor, better still get several.
Q. Want to know how to get these sponsors?
A. Access Tennisboost Support.
Buying that gives you free membership of Tennisboost and member benefits include access to the marketing library of special member deals or discounts we are able to pass on.
Apart from being to get help on any aspect of your tennis club that comes with Tennisboost support you can go directly to the free library of marketing templates and how to’s. In here you will find not only the approach you need to take to find your sponsors, but also copies of sample letters as well as a collection of other marketing help that will help fill your courts with players and students. These include flyers, sample ads, how to’s that will make it easier for you to start marketing like a professional and reduce your reliance on word of mouth.
Marketing is easy to do but it’s also easier not to do. Improve your chances of growing your player base now by getting any one of the Tennisboost products and automatically becoming a Tennisboost member.
Digital currencies, instant settlements, different platforms and so on are all here now, yet the average tennis centre often doesn’t have mobile payment solutions or even a properly segmented cash till. Of course its horses for courses and the average tennis customer currently doesn’t need much more than cash or credit card, but even then the key question to ask is how easy is it for customers to pay you.
A key reason for this is because we are the people trying to stay up to date and its unrelenting in trying to stay on top of it. And we can’t. No matter how hard we try, people will forget to give us their updated information and before you know it we are getting 5, 10, 20 email bounce backs or texts being missed because we have out of date info.
So here is how we fixed it. What we have done is to turn the traditional notion of you being responsible for maintaining the database over to the customer. In doing this we are minimising the risk of trying to keep several databases up to date. In the Events Manager we have one database keeping track of all entries, classes, events, etc and it stays current because every time someone enters an event the system prompts them to fill in any changes and then it updates those changes on the one central database. No more searching for all the classes a student might be in an having to upgrade those details seperately and no need to write a wizard formula across all spreadsheets to try and capture everything.
It saves an enormous amount of time, money and energy chasing down incomplete records or unreturned phone calls.
Combine this with security cameras providing remote management control and features enabling you as a coach to block book courts, offer discounts to members, etc. and you now approaching the best systems around that will maximise the income possibilities this lucrative aspect has. Of course it also needs to affordable and pay for itself many times over.
It’s hard to be good at everything, so many coaches don’t even bother with a shop and sometimes with good reason, but it does mean that potential income is walking out the door.
If you do decide to have a proper go, a couple of principles are worth bearing in mind here. First of all make sure that you have an advantage over your competitors.. examples here include specialised services such as stringing racquets or fitting proper tennis shoes, areas that the mass market doesn’t do a good job on.
Another principle is to make sure your systems are watertight, it’s way too easy to lose a lot of stock and or takings by not having enough controls. It’s not your core business so it’s easy to overlook things and it takes a lot of sales to make up for missing stock. You have to make sure it’s worth doing and doing well. Combined with marketing it can be a big opportunity but you need to commit.
With plenty of years behind the counter Tennisboost can help you make a pro shop work. The best way to get this help is to subscribe to the Tennisboost Support product. Then all you need to do is outline your situation and our advice will help get you sorted.
Event Manager will streamline your admin so that you can concentrate on relationship building rather than book building.
Marketing seems a skill set that that is lacking in many centres. It can seem quite intimidating and often people are unsure what it is or where to start? We always like to remember the adage is everything is marketing and marketing is everything. The truth is that any marketing is better than none and like a muscle you will get stronger at it the more you do it.
To help break down this barrier, Tennisboost has provided a couple of options. The first comes with the purchase of any product. With the purchase of any product you automatically become a Tennisboost member. This gives you immediate access to our marketing library which contains templates, how to’s, sample ads, flyers, etc on a whole range of topics from getting players to finding sponsors to running camps,etc.
If you find you need more specific advice you can take the second option and subscribe to our TennisBoost Support product which gives you access to our personalised answers on any tennis related question. Here you can be more specific regarding your clubs situation and receive a targeted and strategic approach to give you some more ideas on how you might increase activity at your centre.
Unfortunately most times we find that comps are being under utilised. One of the main reasons for this is that it traditionally takes a lot of of time to organise and then supervise and there is always a lot of stress in trying to find the inevitable reserves at short notice. Quite often people feel that it’s just not worth it which means that income goes begging, players stop coming and there is less reason to play tennis.
Instacomp fixes this.
With a range of interactive and innovative formats you
Events Manager will streamline your admin so that you can concentrate on relationship building rather than book building.
This will take you to the product page where you click on products that you want and complete some details to get you started. Your free trial will start immediately and we will be in contact to help get you going with a minimum of fuss.
You can contact us to help you make it work, you can suspend your subscription until you are ready to make it work or you can cancel your subscription and membership at any time with immediate effect.
Of course we would prefer the first option as we are confident that with a little bit of guidance you will soon overcome the bottleneck that would be causing you to think about stopping but it’s up to you. There is no obligation and you are never more exposed than the last payment you made.
This is a very powerful section of your Events Manager that allows you to get on with the business of coaching and will get you organised and in control in no time.
Like a lot of things in life you only get back what you put in. What really matters is how much you want to implement the systems and advice Tennisboost offers.
What we can tell you is that the systems work providing you use them. They have been developed over a long time and have been proven to work time and time again. We feel they are relatively bullet-proof however nothing is perfect and from time to time there may be the odd glitch or issue that needs resolving. After all this is technology.
What we can guarantee you is that we’ll be there to support you, whether it’s a tennis question or a bug in the system we will help you resolve it as quick as we can. If we don’t, you won’t be paying us and we won’t have a business.
Effective support is something that we take very seriously. You can have the best product in the world but if it’s not properly supported it’s useless.
We know from our member’s experience that there are going to be questions that you will need answers to. They maybe technical about the actual systems / software or they might be more general and strategic in nature relating to an issue you have with your tennis operation.
Whatever the question, our team will come back to you with an answer within 24 hours. More often than not it may well be within a couple of hours or perhaps even a couple of minutes if you’re lucky. Call us, email us or use the contact form to send through your particular details and issue. Put us to the test, we want to grow our business and we not only want you to be really happy with us, we need you to be happy with us.
We all like to dip our toe into the water first. It’s up to you but you can start with as little or as much product as you want or think you need.
From there you can access the other packages as you need them.
If you’re not sure what you need, then please give us a call or send us an email and we will get you sorted.
In terms of financial risk, there is none in the first 30 days and after that there is only the current month’s charge that you have already paid.
In terms of operational risk it’s minimal but largely rests on the efforts you put in. You can be confident that the systems and support that are in place have been developed over many years, are proven and continue to develop and improve. In fact, we would argue the biggest risk you have is that you don’t implement our systems and therefore fail to receive the benefits that will flow if you did.
Like anything though, returns are based on the amount of work that you put into it. Our systems are mostly about automation but before that happens you have to do the ground work. In other words you need to put the time and effort into making sure that your website is populated with all your offerings, your current database is entered, your payment systems are linked, etc.
We will help you through the set up to make sure you are up and running with a good understanding of the systems so you can start reaping the benefits immediately.
Every option comes with a 30 day free trial.
If at the end of that 30 days, or any time before that, you decide that it’s not what you need, you can just advise us that it’s not working out and we will cancel your payment arrangements, no questions asked.
We do not believe in contracts. We believe that the product should only be paid for if you are using it. For that reason you can come and go as you please.
Just as we have tried to introduce flexibility into the solutions by only purchasing the products that you need, we have also made it easy for you to leave if you feel you’re no longer getting enough value from our systems.
Payments are kept monthly for two reasons. The first one is that it makes it easier for your budgeting and cash flow. The second reason is that you never have any more commitment beyond the month that you are currently using our system.
They vary in price from $29 to $97 per product per month. All products come with free tennisboost membership giving you access to our marketing library and other member benefits. For a full breakdown head to our product page.
Understandably it’s all too easy to focus on the purchase cost of these solutions, however the real cost is what it costs you in not using these products. The extra wages paid, the reduced income opportunities, the extra stress, etc. is the real issue to be considered here.
Another way of looking at it is that for the cost of between one and possibly four lessons per month you have a complete system for running your tennis centre.
The Website product is for those who don’t have one or are not happy with the one they have. We have a templated process that integrates with our product solutions but if you have a website you are happy with then you can keep yours and just add the other products you need.
The next one is the Events Manager. This very popular solution addresses all your event entries, manages your coaching classes and camps and accepts all your payments.
Then there is the Court Booking Manager. This product accepts and automates all your court bookings and runs 24/7. With some add-ons it can also work your gates remotely so you don’t need to be there and it can also turn your lights on and off increasing security and saving money on lighting.
Running comps can be a challenge, particularly trying to find reserves at short notice. The Instacomp solution fixes this so that reserves are never needed and it also increases player engagement over a range of interesting and popular formats.
Member Manager will take away all the hassles associated with subscription renewals and keeping track of current and financial members so that playing rights are properly administered and family discounts are correctly applied.
Lastly but very importantly Tennis Support will give you answers to all things Tennis. Whether you are searching for the right court surface to put down, a better management model or the best stringing machine to buy, Tennis Support will give you immediate access to advice on proven answers to your most pressing tennis questions.
Of these six, you simply choose the products that you need and once you have it all set up your customers will start transacting with you online. This process will be driven by them, updated by them and your involvement will dramatically reduce as automation ensures only the thing you need to do is manage the information they provide. In effect the customer is doing your work for you and you can spend more time on the more important role of face to face contact and relationship building.
The first and most critical of your products is your website. The website is your shopfront and is the most important offering you can have. Having said that, it doesn’t need to be a Tennisboost produced website. You can use the one you have now or you can use one of ours.
In no particular order, the following modules make up the rest of the offering. You can get advice on all things tennis, run better comps with Instacomp, choose an online court booking package, get online entries and manage coaching classes, and look after your membership database and renewals.
In addition, as soon as you purchase a Tennisboost product you become a Tennisboost member. You then have free access to the Tennisboost library which contains various marketing templates and How to’s… This ever expanding range includes such things as ‘how to run a great camp’, ‘how to get sponsors’ and so on. It even has ad layouts and example letters to follow. Successful use of this library alone will pay for your monthly investment many times over.
So to get started you simply go to our product page and click on the product/s that you need and put them in your shopping cart. As soon as you purchase your solutions we will quickly be in contact with you to help you set up. It’s that easy.
If in the future, you want to add another option, that’s easily done too. There are no contracts or commitments beyond the month that you have paid for so it’s an easy process to switch packages or cancel them if you no longer need them.
It helps you automate the running of your centre by giving you control over every element connected with your operation and it mostly maintains itself. You can access everything you need at your fingertips and you can do it from anywhere.
In terms of systems, it works like a shopfront. People come in your front door ( your website ) and purchase the things that they need. These might be entering events, enrolling in coaching classes or booking a court and they do this without any of your involvement. It’s like a self-serve checkout at your supermarket.
It will cut your phone contact in half. Another major benefit is that your customers keep your database up-to-date at all times. All you have to do is set up a product display and let them choose.
This contrasts with the common setups that are in place at most tennis centres. A customer might ring to enter an event and also give you a change of address or phone number while you are busy on court. You not only need to record it somewhere at the time, you also have to make sure your database is updated is well. Or you might have to interrupt your lesson to try and search for reserves to fill in for a late cancellation for the night comp. Chances are you might have it written it down on your hand or on a bit of paper or maybe you just tried to remember it and you know how that normally ends!.
Having automated systems in place will ensure that stuff doesn’t get missed and that you cut out double handling and follow ups. With everything at your fingertips you can confidently control your business and in turn customers will have confidence in dealing with you.
Your Tennisboost software solution is proven, practical, easy to use and relevant to what you need.
For example, if you are a coach and you don’t run the club membership or court bookings then you just get the Event Manager which will give you total control over your operation.
If you are the committee running the club you might just get the Member Manager and the Court Booking system.
If you are the council and you want answers on the best management practice or automated court access you might get the Court Booking system and the Tennis Support package for immediate answers on all things tennis.